Thompson Heating and Cooling has much to celebrate as they not only celebrate 70 years of business in Mahoning and Trumbull Counties, but have also just announced that the family-owned and operated company was recently named a recipient of the prestigious 2021 President’s Award from Carrier for the 5th consecutive year. The award recognizes outstanding dealers in the heating, ventilation, and air conditioning (HVAC) industry.
One of Carrier’s highest honors for its dealers, the President’s Award, is given to Carrier Factory Authorized Dealers who demonstrate technical expertise while serving as leaders for the Carrier brand and raising the standard of excellence in sales and superior customer satisfaction. Recipients of this award are among the very best in the country, both in business effectiveness and the delivery of cutting-edge technology to their customers.
“It is truly an honor to receive this recognition from Carrier because of the service we provided during a year filled with challenges and uncertainty. While this is our 5th consecutive year receiving this award, each one is special as it serves as a constant reminder of the trust our community and clients have in us to be exception in everything we do,” said Peg Wiery, who along with her husband, Bill Wiery, own and operate the 70-year-old company.
Thompson Heating & Cooling specializes in HVAC installations and replacements for residential, new construction and custom homes, as well as commercial buildings and complete building restorations. Their “Trust Us” culture, exemplifies providing exceptional customer care in every part of the process. In addition, its employees and company continue to give back to the community it has called home for 7 decades by donating their time, talents and resources to local organizations.
“Our team embraces the spirit of the President’s Award with every customer we help. Their commitment to our customers is unparalleled and we are excited to celebrate our legacy and this latest achievement with our employees who truly are the best professionals and people residents of Trumbull and Mahoning Counties can trust to do the job right and with a smile,” said Bill Wiery.
“The 2021 Carrier President’s Award winners serve as exemplary ambassadors in our industry by providing customers with exceptional service each and every day,” said Justin Keppy, President, NA Residential & Light Commercial, Carrier. “These companies are leaders in their communities and successfully demonstrate how HVAC businesses can thrive in any region. Being named as a President’s Award winner truly reinforces the impact that these businesses have made on the industry and we thank them for helping to set the standard for other Carrier dealers to follow.”
The President’s Award is designed to encourage Carrier dealers to objectively review their businesses and to reward dealers who have excelled in customer satisfaction. This award presents the opportunity for recipients to serve as role models, share best practices and offer peer mentoring to help cultivate excellence across Carrier’s independent dealer network.